More and more, businesses are turning to managed services providers for their IT needs. Around 30% of small and midsized businesses take advantage of this opportunity, a number that is set to grow in the coming years.
So what is managed services in the context of the IT industry? And why is it beneficial for businesses to obtain a managed services provider?
Keep reading as we explore how a managed service provider contributes to a business’s success. We will also cover how they can save a significant amount of time and money.
IT Support on Demand
The first item to explore when answering “what is included in IT managed services?” is IT support. This is the service that most often comes to mind when thinking about managed services.
Managed service providers are available on hand, often 24/7, to help with the day-to-day tech support needs of your team. Whenever IT-related problems arise, managed services companies are there to help resolve them.
A common misconception about managed services providers is that you don’t need them if you have an in-house IT team. In fact, businesses with internal support benefit from managed services as this allows your employees to focus on long-term strategies.
There is usually a fixed monthly charge, meaning your business can get all the support it needs at a regular and predictable rate.
Strategic IT Decisions
Another important element when responding to the question “what is included in managed IT services?” is strategic IT decisions. If you have an in-house team, they might be able to address these pain points. But, for many small and medium-sized businesses, a managed services provider is the best option for finding comprehensive solutions.
When researching specific MSPs, you’ll often find that they can tailor their services to your business’s specific needs. For example, the Be Structured Technology Group offer monitoring, data protection, cloud services, and more.
MSPs work to understand your existing infrastructure. They then offer recommendations and guidelines for long-term improvements and upgrades.
Infrastructure and Security
Finally, an essential part of the managed service industry is infrastructure and security. MSPs have next-level insights and awareness of infrastructure solutions. These help you establish a more efficient and financially sound IT solution.
They will also be able to audit your existing security pitfalls and implement an array of solutions. Your business will be protected against cybersecurity attacks, malware, human error, and more.
We advise you to find an MSP that is willing to perform thorough monitoring and penetration testing services. This will result in a future-proofed IT infrastructure. Business owners will thus have peace of mind about the digital security of their company.
Now You Know the Answer to “What Is Managed Services in the IT Industry?”
Having answered the question “what is managed services”, it’s time to take a look at your business needs. Do you have sufficient safety measures in place to protect your business against cyber-attacks? And do your team have access to the training and support they need?
For more business and technology insights, take a look at our other articles.