Data is one of the most important attributes of businesses since earliest. Organization early use papers to record their customer data and store into a book file, not long ago during technical revolution business started recording their customer data in spreadsheet, email, notes, and address book.
However, currently in the modern age of business – organization are managing their data in a centralized system or solution like Dynamics 365 CRM that store, manage, and organize customer data automatically and deliver meaningful insights that aid business with more progress and productivity.
Though Microsoft Dynamics 365 CRM is a wide concept and have in-depth footings, hence it requires detailed analysis to understand it precisely. So, in this blog we will discuss about D365 CRM comprehensively and deliver all answer on what, why, and how.
Let’s Roll!
What is Microsoft Dynamics 365 CRM?
The Microsoft driven CRM platform is a complete suite of cloud-based and data-driven solutions or systems that store, manage, and organize customer interactions and company’s relationships with customers potentially.
CRM from Dynamics 365 is a cloud-based innovative system that stores and manages customer interactions, feedbacks, and customer needs on product and services on cloud.
The simple goal of CRM is to provide improved customer relationships to win customers for life. While to enhance product and services based on customer interaction, needs, and feedbacks.
The AI-driven CRM solutions aids organization with meaningful insight and data that assist businesses with better decision-making and improved customer experience. It aids sales and customer services executives to interact with customers with confidence by providing them AI-driven solutions and quick assistance.
The concept of Dynamics 365 CRM is not limited or restricted to help customer services executives and sales team conversely it is a tool for all business spheres. D365 CRM system today is used for customer relationship across the customer lifecycle starting from marketing, sales, commerce, and customer service.
Dynamics 365 CRM implementation services offers wide range of capabilities that elevate business growth and development by connecting different Microsoft apps and services.
With the aid of Dynamics 365 CRM consulting services businesses can leverage the benefits of customized software development. With solution tailored for your unique businesses needs organization can experience agile advantages and accelerate administrative tasks with enhanced productivity.
Moreover, with Dynamics 365 CRM consulting services organization can integrate Microsoft driven apps like Power BI that help organizations with meaningful data analytics. The actionable insights offered by Dynamics 365 CRM help organizations with easy decision making and deliver complete overview on business operations.
Here are some ways that organizations can make optimum use of Microsoft Dynamics 365 Capabilities:
- Microsoft Dynamics 365 for CRM aids sales division with complete insights and data analysis on sales funnel. It makes sales better by analysing the past needs and demands of customers and by building AI-driven customized recommendations.
- Power BI integration in CRM solution makes an in-depth overview on each sphere of business and make business data-centric to drive more visibility within business operation.
- Microsoft CRM makes business more accessible, flexible, and faster with built-in cloud capabilities. The cloud capabilities provide business an extra cushion to perform well with its capabilities by migrating data on cloud quickly and extracting actionable data to perform well.
- Microsoft Dynamics 365 CRM integration aid businesses with collection of wealth customer information automatically. With Microsoft CRM capabilities organizations can seamlessly leverage all information on customer past journey, insights, and requirements. Moreover, businesses can also get personal information of customers like name, email address, contact information, address, and social media that further assist organizations with personalized marketing services.
Why Organization Need Dynamics 365 CRM Implementation?
We discuss about the definition, capabilities, and goal of Dynamics 365 CRM solution in previous section. Now in this piece let us dive in its why. There is a possibility that your mind thinks the capabilities that we discussed previously are common and it can be satisfied even through integrating third-party applications in prevision versions of customer services app. Then why one should embark on Dynamics 365 CRM services?
So, the answer for this unique question will be conferred in this section ahead. Stay tuned.
Microsoft Dynamics 365 CRM solution offers unique features that makes business cloud-smart and ready for tomorrow. Moreover, CRM offers a unified platform that brings employees, managers, and organizations on one page.
Bringing all on one page or platform brings more collaboration, productivity, and engagement among employees and organizations. CRM with its unique capabilities make analysis on all business spheres and provides an overview with intuitive graphs and analytics to make understanding better on business operations and employee performance.
Additionally, the Microsoft powered CRM helps customer service executives with handy tools and software to assist customers quickly and confidently. The solution collects relevant information of customer, process it on cloud and surface insightful information on each customer to offer personalized customer services and predictive customized products and services.
With right Dynamics 365 implementation services organization can deliver excellent employee and customer experience through following features:
- Identify Right Customer – Built-in AI technology in this features play’s an important role as it provides predictive analysis and data-driven facts about buyers’ behaviour. With such actionable insights sales team can seamlessly target the right audience and attract right leads – and turn the lead into permanent customers.
- Seamless Interaction – Sales and customer services executives’ life are made easy with complete overview of every customer is recommended on their screen. The executives’ can view each specific data of customers from history to its purchase pattern and from personal information and their needs. Hence with such overview on each customer executive can easily provide all associated answer to customers query and suggest right information confidently.
- Agile Customer Service Experience – CRM solution is developed and designed to make your customers service experience agile and purposeful. Microsoft Dynamics 365 CRM solution offers seamless integration of different apps that help customers to get connect to customer services quickly through chat bot. Chat bot with AI technology offers quick and prompt reply to every customer within seconds that help customers with seamless solution and enhance customer service experience.
- Track Progress – Every ticket raised, every customer journey, and all footprints of customers are recorded and track by CRM solution from Microsoft. Clients and customer executive both can track their journey and can track their complain progress seamlessly. Such tracking capabilities makes customers know about their progress on ticket raised and aid employees to provide accurate information on estimate closure of ticket and resolution time.
- Increase Productivity – Microsoft Dynamics 365 CRM can enhance productivity of employees by automating the tedious and repetitive task. CRM by Microsoft is capable of sending automated emails, notifying clients on their ticket progress, data entry on client journey, and more. Hence by automating such cyclical task CRM can enhance productivity of marketing team, sales team, and customer service team. Moreover, CRM platform provides actionable insights and improved visibility on project and operation which help employee to work seamlessly and make them concentrate on what’s important.
How CRM Implementation Services Can Help your organization?
Dynamics 365 CRM is solution for all size and type of companies and industries. From small scale to medium scale and from big scale to enterprise industry CRM solution is designed to grow your business in the way you desire.
CRM capabilities and advantages empower organizations, people, and customers through its unique power of automation, transformation, and scalability. CRM software can solve the various customer service challenges and streamline the process of seamless customer experience.
Let’s have a closer look in each business sphere and how CRM solution can help team:
Dynamics 365 CRM for Marketing – CRM solution for marketing have ability to create a multi-channel marketing campaign that increase the dent of company in market significantly. Moreover, with multiple marketing campaigns running CRM provides analytical view on each marketing campaign that provides overview on each marketing operation. Moreover, CRM offers real-time tracking tools that help organization to align sales tasks, curate marketing strategy, and to nurture sales ready leads.
Moreover, Dynamics 365 CRM solution for marketing automate various marketing task like email marketing, social media marketing, and SMS marketing through built-in templates. Built-in templates for marketing develop intuitive and insightful social media marketing post that help organizations to enhance their presence in social media marketing. Moreover, through easy-to-use marketing templates for email help user to develop promotional email and shoot such email at regular intervals.
Dynamics 365 CRM for Sales – Dynamics 365 CRM sales empower sales team with spark that every sales executive deserves. Sales teams are provided with tools that help employee to understand the customer need and effectively win more leads. Moreover, to enhance the sales and win customer CRM solution can predict the recommended products and services that attract customers towards brand. With Built-in AI capabilities CRM solutions can predict the products and services that customers may prefer or unify several products into one product or services that that satisfies several customers requirement from one single product or services.
Moreover, CRM for sales embedded several sales strategy using the past data and current need of market. That help sales to concentrate more on converting the lead and boost productivity. Moreover, CRM can integrate with LinkedIn application to identify the right leads and to target right audiences.
Dynamics 365 CRM for Customer Service – Dynamics 365 CRM for customer service is designed to deliver the customer service that every business client deserves. CRM for customer service from Microsoft is capable of organizing, managing, and storing crucial information about customers, customers interactions, and feedbacks. Such crucial information of customers, customers interaction and feedback aid businesses to improve their product and keep them one step ahead of competition.
Moreover, with CRM software organizations can gather customer information like purchasing pattern, personal information, and purchasing behaviour. By knowing such information on client organizations can offer personalized customer service and product recommendation to increase growth and development of business.
CRM for customer service aid businesses with constant data to know more about customer behaviour, predict upcoming trends using AI technology, and to prepare pathways by using data-driven analysis.
Dynamics 365 CRM for Field Services – Make your on-field technicians’ cloud – smart, intelligent, and tech savvy with Dynamics 365 CRM for field services. By integrating IoT into your operating system businesses can identify the detect faster and provide instant assistance using AI and other Microsoft communications services.
With Dynamics 365 CRM for field services user can dispatch and schedule technicians’ quickly, it helps user to store and manage customer query for future assistance. Help technicians with right time notification of scheduled meetings. Inform about customer query beforehand to make assistance quick and easy. It helps technicians in real-time with AI-predicted solutions to assist client queries and keep records on each moment of customers problem to make easy assistance in future.
Dynamics 365 CRM for Supply Chain – Supply chain is core chain for any business success and growth. Automating the supply chain management brings transformational change in business and make business more transparent and visible. CRM for supply chain management manage and store all information about each material in warehouse and provide insightful information on each aspect of supply chain. Moreover, it helps organizations to manage the stock by providing real-time information on stocks and predicting the upcoming trends and need of customers.
Moreover, it assists organizations to manage the order of customer, make records on goods and services used in every quarter, track customer order, track customer service request, and process necessary information for seamless supply chain. By managing and understanding the customer demand D365 for SCM help to schedule supply chain management to make uninterrupted production and to deliver goods and services on time.
Conclusion
CRM stands for customer relationship management – however to manage and organize customer relationships without the right tools or without the right partner can make your investment disgraceful.
Hence it is important to choose right Dynamics 365 CRM consultant that have capabilities to answer your what, why, and how. Moreover Microsoft Dynamics 365 CRM consultant service provider should have ability to customize your CRM solution that fit your business need for maximum ROI.
If you are looking for Dynamics 365 consulting company make sure that are capable of providing right tools and provides the services of Dynamics 365 migration, customization, support, and consultation.